I emailed them about the same issue on Feb. 14 and got a response the same day saying they were forwarding my request to their 1099 group. I have heard nothing since.
It took many irate phone calls and emails but they finally responded. Even though I asked them not to email the 1099 if it had my tax ID #, they did so anyway.
Here’s a link to some phone contacts and some more email addresses for them. Good luck!